Ace Responsible Gaming — Safe and Balanced Entertainment

Ace believes that entertainment should always be enjoyable and controlled. The safety and mental well-being of every user in Bangladesh is our highest priority.

Safe entertainment guaranteed Set a time limit Control your budget Age verification mandatory Break feature Make informed decisions Support always at hand Safe entertainment guaranteed Set a time limit Control your budget Age verification mandatory Break feature Make informed decisions Support always at hand

Core principles of responsible gaming

Enjoy entertainment responsibly — follow ace's guidelines and maintain a balanced lifestyle.

Time management

Decide in advance how much time you will spend gaming each day. Avoid playing beyond your set time and take regular breaks. Maintaining a balance with family, work, and social life is essential. Use the session timer on ace to track your own time. Time management is the most important step in building healthy entertainment habits.

Budget planning

Only spend money you can afford to lose. Set a fixed entertainment budget for each week or month and stick to it strictly. Avoid gaming with borrowed money or by dipping into your savings. Use the deposit limit feature on ace to protect yourself from overspending. Enjoy entertainment only after ensuring your financial security.

Keep entertainment just that — entertainment

Enjoy gaming as pure entertainment, not as a source of income. Avoid chasing losses by playing more after a losing session. Play for fun and excitement, not to escape stress or frustration. Take a break from gaming when you are not in a good headspace. Playing with a clear and happy mind gives you the best experience.

Minor protection

The minimum age to register on ace is 18 and this is strictly verified. Keeping minors away from gaming is every parent's responsibility. Use password protection on your devices to prevent children from accessing accounts. If you notice any suspicious account activity, notify our support team immediately. Ensuring children's digital safety is our collective responsibility.

Self-exclusion feature

You can request to temporarily or permanently close your account at any time you feel it is necessary. Self-exclusion is a brave and conscious decision that reflects your commitment to your well-being. Taking a break for a set period helps restore mental balance. The ace support team will provide you with full assistance throughout this process. Taking care of yourself is always the wisest choice.

Help & Support

If you feel any concern about your gaming, seek help promptly — you don't have to face it alone. Talk openly with family and friends, and seek professional advice if needed. Reach out to mental health service providers in Bangladesh. The ace support team is ready to be by your side seven days a week. Asking for help is not a weakness — it is a sign of courage.

Warning signs of problematic gaming

If you notice the signs below, seek help immediately — awareness is the first step to protection.

  • Spending beyond your set budget and repeatedly playing to chase losses — this is an early sign of addiction that should not be ignored.
  • Prioritizing gaming over family, friends, or work and withdrawing from social relationships.
  • Feeling restless, irritable, or anxious when unable to game — this indicates psychological dependence.
  • Lying to or hiding information from family or friends about gaming activity or spending.
  • Spending long hours gaming at the expense of sleep, meals, or daily responsibilities, and experiencing a decline in physical health.

FAQ

Answers to frequently asked questions about responsible gaming.

After logging in to ace, go to Account Settings and set your deposit limit from the "Responsible Gaming" section. You can set daily, weekly, or monthly limits that will be applied automatically. Decreasing a limit takes effect immediately, but increasing it involves a specific waiting period. This feature is designed for your financial protection. Our support team is ready to assist with any issues.

Through the self-exclusion feature, you can temporarily deactivate your account for a set period. The exclusion period can be set anywhere from 7 days to permanent. While exclusion is active, you will not be able to log in or make any transactions. No promotional communications from ace will be sent during this period. Even after the exclusion period ends, a specific process must be followed to reactivate your account.

Gaming addiction is a recognized mental health condition, and seeking professional help for it is completely normal. National mental health helplines and various counseling services are available in Bangladesh. Contact the ace support team and we can provide you with information on relevant support organizations. Talk to family and trusted friends — their support plays a major role in recovery. Remember, asking for help is the first and most important step toward solving the problem.

No, the minimum age to register on ace is 18 and this is strictly enforced. Age is verified at the time of registration and identification may be requested in suspicious cases. Allowing minors to create accounts or playing on their behalf is strictly prohibited. Parents are requested to use password protection on their devices. Ensuring children's online safety is the responsibility of us all.

Stay aware, enjoy safely

Ace is always by your side — enjoy entertainment responsibly and seek support when needed. Visit our Q&A page for more information or log in directly.

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