The security of your personal data at ace is our highest priority. On this page, learn how we collect, use, and protect your information.
1. What Information We Collect
When registering on the ace platform, your name, email address, mobile number, and date of birth are collected. Payment-related information and identity verification documents may also be collected for financial transactions. When you use our platform, your device type, browser information, IP address, and usage patterns are automatically recorded. Some data is stored via cookies and similar technologies to improve your browsing experience. We only collect information that is necessary to provide our services and is legally permitted.
2. Purpose of Data Use
Collected data is primarily used to manage your account, process transactions, and provide customer support. Your data is analyzed to ensure the security of the ace platform and to prevent fraudulent activity. By analyzing your preferences and usage patterns, we create a more relevant and enjoyable experience for you. Data may also be used to fulfill legal obligations and meet regulatory requirements. Your data will not be used for any marketing or third-party purposes without your consent.
3. Data Sharing & Disclosure
Ace never sells or rents your personal information to third parties. However, limited data may be shared with trusted partner organizations — such as payment processors or technology providers — for operational purposes. These partners operate under strict confidentiality agreements and may only use the data for specified purposes. Information may be disclosed to relevant authorities in the event of a court order or legal obligation. In any such disclosure, we always follow a policy of sharing only the minimum information necessary.
4. Data Protection Methods
Ace uses industry-standard SSL encryption and advanced security technology to protect your data. Our servers and databases undergo regular security audits, and multiple layers of protection are in place to prevent unauthorized access. Only authorized personnel may access your data for specific purposes, and every access is logged. Financial information is kept under special protection, and payment card details are not stored on our servers. However, no method on the internet is 100% secure, so you are also responsible for keeping your account credentials confidential.
5. Your Rights & Controls
As an ace user, you have the right to view, correct, and request deletion of your own data. You can opt out of marketing communications and change your cookie preferences at any time. You may also object to data processing or request that processing be restricted in certain circumstances. To exercise these rights, contact our support team and we will do our best to respond as quickly as possible. Verifying your identity may be required to process your request, which is done solely to protect the security of your information.
6. Data Retention Period
Necessary data is retained while your account is active. Even after an account is closed, certain data may be kept for a specified period to meet legal obligations or resolve disputes. Financial transaction records must be retained for the period required under applicable Bangladesh law. Once the required retention period has ended, data is securely deleted or anonymized. Contact our support team for more details about data retention periods.
7. Policy Changes & Updates
Ace reserves the right to partially or fully update this Privacy Policy at any time. Users will be notified in advance of significant changes via email or through the platform. Continued use of the platform after updated policies are published will be considered acceptance of the new policy. We recommend that you visit this page regularly to stay informed about the latest updates. If you object to any changes, you may request that your account be closed.